Bookings

The Bookings module is the heart of your dive centre's operations, managing all customer reservations, trip scheduling, and resource allocation in one integrated system.

Booking Types

Dive Trips

• Fun Dives: Recreational diving trips for certified divers
• Discover Scuba: Introductory diving experiences for beginners
• Guided Tours: Guided diving tours with professional instructors
• Night Dives: Specialized night diving experiences
• Wreck Dives: Diving on shipwrecks and artificial reefs

Certification Courses

• Open Water Diver: Entry-level scuba certification
• Advanced Open Water: Advanced diving skills and specialties
• Rescue Diver: Emergency response and rescue skills
• Divemaster: Professional diving leadership
• Instructor Courses: Professional instructor training
• Specialty Courses: Specialized diving skills and knowledge

Equipment Rentals

• Full Equipment Sets: Complete diving equipment packages
• Individual Items: Individual pieces of equipment
• Specialty Equipment: Technical diving equipment
• Group Rentals: Equipment for group bookings
• Long-term Rentals: Extended equipment rental periods

Booking Process

Creating a Booking

1. Select Service: Choose the type of service (trip, course, rental)
2. Choose Date/Time: Select preferred date and time
3. Add Customers: Select existing customers or add new ones
4. Assign Resources: Allocate staff, equipment, and facilities
5. Review Details: Confirm all booking information
6. Process Payment: Handle payment and confirmation

Booking Management

• Status Tracking: Track booking status (confirmed, pending, cancelled)
• Modification: Modify booking details as needed
• Cancellation: Handle cancellations and refunds
• Rescheduling: Reschedule bookings when necessary
• Waitlist Management: Manage waitlists for popular trips

Customer Management

Customer Selection

• Existing Customers: Select from your customer database
• New Customers: Add new customers during booking
• Group Bookings: Handle multiple customers in one booking
• Customer Preferences: Consider customer preferences and requirements
• Medical Information: Check medical form completion status

Customer Communication

• Booking Confirmations: Send automatic booking confirmations
• Reminder Notifications: Send pre-trip reminders
• Weather Updates: Notify customers of weather-related changes
• Cancellation Notifications: Inform customers of cancellations
• Feedback Requests: Request post-trip feedback

Resource Management

Staff Allocation

• Instructor Assignment: Assign qualified instructors to trips
• Staff Scheduling: Ensure adequate staff coverage
• Skill Matching: Match instructor skills to trip requirements
• Workload Balancing: Distribute work fairly among staff
• Certification Verification: Verify staff certifications

Equipment Allocation

• Equipment Availability: Check equipment availability
• Size Matching: Match equipment sizes to customers
• Maintenance Status: Ensure equipment is in good condition
• Backup Equipment: Identify backup equipment options
• Equipment Tracking: Track equipment usage and location

Facility Management

• Boat Capacity: Manage boat capacity and seating
• Classroom Space: Allocate classroom space for courses
• Equipment Storage: Manage equipment storage and organization
• Safety Equipment: Ensure safety equipment availability
• Facility Maintenance: Track facility maintenance schedules

Payment Processing

Payment Methods

• Credit Cards: Process credit card payments
• Online Payments: Accept online payments
• Cash Payments: Record cash payments
• Deposits: Handle partial payments and deposits
• Refunds: Process refunds and adjustments

Pricing Management

• Dynamic Pricing: Adjust prices based on demand
• Package Deals: Offer discounted package pricing
• Seasonal Pricing: Implement seasonal pricing strategies
• Group Discounts: Offer discounts for group bookings
• Loyalty Programs: Implement customer loyalty pricing

Reporting and Analytics

Booking Analytics

• Booking Trends: Analyze booking patterns over time
• Revenue Analysis: Track revenue by service type
• Capacity Utilization: Monitor resource utilization
• Customer Behavior: Analyze customer booking behavior
• Performance Metrics: Track key performance indicators

Operational Reports

• Daily Schedule: View daily booking schedule
• Staff Workload: Monitor staff workload and assignments
• Equipment Usage: Track equipment utilization
• Revenue Reports: Generate revenue and financial reports
• Customer Reports: Analyze customer booking patterns

Integration Features

Calendar Integration

• Synchronized Scheduling: Keep calendar and bookings synchronized
• Conflict Detection: Automatically detect scheduling conflicts
• Resource Optimization: Optimize resource allocation
• Mobile Access: Access bookings on mobile devices
• Real-time Updates: Real-time booking updates

Communication Integration

• Email Integration: Send emails directly from the system
• SMS Integration: Send text message notifications
• Automated Messages: Set up automated communication workflows
• Customer Portal: Provide customer self-service portal
• Staff Notifications: Notify staff of booking changes

Best Practices

Booking Management

1. Early Planning: Plan bookings well in advance
2. Resource Optimization: Optimize resource allocation
3. Customer Communication: Maintain clear communication with customers
4. Flexibility: Be flexible with booking changes
5. Quality Control: Ensure high-quality service delivery

Operational Efficiency

1. Streamlined Processes: Streamline booking processes
2. Staff Training: Train staff on booking procedures
3. Technology Utilization: Use technology to improve efficiency
4. Customer Feedback: Act on customer feedback
5. Continuous Improvement: Continuously improve booking processes