Get Support
Access comprehensive support resources, contact our support team, and get help with DCOS.
The Get Support module provides comprehensive support resources and multiple ways to get help with DCOS, ensuring you have the assistance you need to run your dive centre effectively.
Support Channels
Live Chat Support
- Real-time Assistance: Get immediate help through live chat
- Expert Support: Connect with DCOS support specialists
- Screen Sharing: Share your screen for visual assistance
- File Sharing: Share screenshots and files for troubleshooting
- Chat History: Access chat history for future reference
- Priority Support: Priority support for premium customers
Email Support
- Detailed Support: Send detailed support requests via email
- Documentation: Attach documentation and screenshots
- Tracking: Track support ticket progress
- Response Time: Guaranteed response times
- Escalation: Automatic escalation for urgent issues
- Follow-up: Follow-up support until issue resolution
Phone Support
- Direct Contact: Speak directly with support specialists
- Urgent Issues: Handle urgent issues immediately
- Complex Problems: Resolve complex technical issues
- Training Support: Get training and guidance over the phone
- Account Management: Account-related support
- Emergency Support: Emergency support for critical issues
Video Support
- Video Calls: Schedule video support sessions
- Screen Sharing: Share your screen for visual assistance
- Training Sessions: Receive training via video calls
- Product Demonstrations: See product demonstrations
- Remote Assistance: Get remote assistance for complex issues
- Recorded Sessions: Access recorded support sessions
Support Resources
Knowledge Base
- Searchable Articles: Searchable knowledge base articles
- Step-by-step Guides: Detailed step-by-step guides
- Video Tutorials: Video tutorials for common tasks
- FAQ Section: Frequently asked questions and answers
- Troubleshooting: Troubleshooting guides and solutions
- Best Practices: Best practices and tips
Documentation
- User Manuals: Comprehensive user manuals
- API Documentation: Technical API documentation
- Configuration Guides: Configuration and setup guides
- Integration Guides: Third-party integration guides
- Security Guides: Security and compliance guides
- Migration Guides: Data migration and setup guides
Training Resources
- Online Training: Online training courses and modules
- Webinars: Regular webinars and training sessions
- Certification Programs: Training certification programs
- Skill Assessments: Skills assessment and testing
- Training Materials: Downloadable training materials
- Training Calendar: Schedule of upcoming training sessions
Support Categories
Technical Support
- System Issues: Help with system problems and errors
- Performance Issues: Performance optimization and troubleshooting
- Integration Problems: Third-party integration issues
- Data Issues: Data import, export, and management issues
- Security Issues: Security and access control problems
- Backup and Recovery: Backup and data recovery assistance
Feature Support
- Feature Questions: Questions about specific features
- Configuration Help: Help with feature configuration
- Customization Support: Customization and setup assistance
- Workflow Optimization: Help optimizing workflows
- Feature Requests: Submit feature requests and suggestions
- Beta Testing: Participate in beta testing programs
Business Support
- Business Setup: Help setting up your dive centre
- Process Optimization: Optimize business processes
- Staff Training: Training for your staff
- Compliance Assistance: Help with compliance requirements
- Best Practices: Industry best practices guidance
- Business Consulting: Business consulting services
Support Levels
Basic Support
- Email Support: Email support with 24-hour response
- Knowledge Base: Access to knowledge base and documentation
- Community Forum: Access to community support forum
- Self-service Tools: Self-service support tools
- Basic Training: Basic training resources
- Standard Hours: Support during standard business hours
Premium Support
- Priority Support: Priority support queue access
- Live Chat: Live chat support availability
- Phone Support: Phone support for urgent issues
- Faster Response: Faster response times
- Extended Hours: Extended support hours
- Dedicated Support: Dedicated support specialist
Enterprise Support
- 24/7 Support: 24/7 support availability
- Dedicated Manager: Dedicated support manager
- Custom Training: Custom training programs
- On-site Support: On-site support when needed
- Custom Solutions: Custom solution development
- Strategic Consulting: Strategic business consulting
Support Process
Issue Reporting
- Identify Issue: Clearly identify the issue or problem
- Gather Information: Collect relevant information and screenshots
- Choose Channel: Select appropriate support channel
- Submit Request: Submit support request with details
- Track Progress: Track support ticket progress
- Follow-up: Follow up until issue resolution
Issue Resolution
- Initial Assessment: Initial assessment of the issue
- Troubleshooting: Systematic troubleshooting process
- Solution Development: Develop appropriate solution
- Testing: Test solution before implementation
- Implementation: Implement solution safely
- Verification: Verify issue resolution
Follow-up Support
- Resolution Confirmation: Confirm issue resolution
- Prevention Guidance: Provide guidance to prevent future issues
- Training: Provide training if needed
- Documentation: Update documentation if necessary
- Feedback Collection: Collect feedback on support experience
- Continuous Improvement: Use feedback for continuous improvement
Self-Service Support
Troubleshooting Tools
- Diagnostic Tools: Automated diagnostic tools
- System Health Checks: System health monitoring
- Performance Analysis: Performance analysis tools
- Error Logs: Access to error logs and diagnostics
- Configuration Validation: Configuration validation tools
- Data Validation: Data integrity validation tools
Community Support
- User Community: Active user community forum
- Peer Support: Peer-to-peer support network
- Expert Users: Expert user contributions
- Best Practices: Community best practices sharing
- Tips and Tricks: User tips and tricks
- Success Stories: User success stories and case studies
Training and Education
- Online Courses: Self-paced online courses
- Video Tutorials: Comprehensive video tutorials
- Interactive Guides: Interactive learning guides
- Certification Programs: Training certification programs
- Skill Assessments: Skills assessment tools
- Learning Paths: Personalized learning paths
Best Practices
Getting Help
- Be Specific: Provide specific details about your issue
- Include Screenshots: Include relevant screenshots and files
- Try Self-Service: Try self-service resources first
- Choose Right Channel: Choose the appropriate support channel
- Follow Instructions: Follow support team instructions
- Provide Feedback: Provide feedback on support experience
Maximizing Support Value
- Regular Training: Participate in regular training sessions
- Stay Updated: Keep up with system updates and new features
- Use Resources: Make full use of available resources
- Build Relationships: Build relationships with support team
- Share Knowledge: Share knowledge with your team
- Continuous Learning: Engage in continuous learning